Most care management programs use outdated member engagement tools and models that make it very difficult to establish and scale enduring relationships with members to improve clinical and financial outcomes. This white paper describes a new approach to care management, which will enable organizations to better utilize their existing care management programs not only as a driver for medical cost savings, but also as an additional revenue generator.

Additionally, this white paper details best practices and common challenges gathered from leading health plans positioning their care management programs to:

• Engage a larger proportion of members to increase overall impact.
• Empower initiatives designed to close gaps in care, improve quality and augment revenue.
• Support successful value-based partnerships with providers.